Healthcare / Enterprise Product / AI Workflows

Baptist Health

Principal Product Designer shaping complex healthcare experiences through hands-on design, experience strategy, reusable systems, and cross-functional partnership.

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Overview

Lead experience strategy across complex healthcare systems.

Enterprise healthcare experience work combining patient-centered design, cross-functional product partnership, and human-guided AI-assisted workflows.

Role: Principal Product Designer
Engagement: Healthcare client engagement; this case summary does not imply direct employment.
Scope: Experience strategy, end-to-end workflow design, hands-on prototyping, reusable systems, accessibility, design quality, and cross-functional influence.
Status: Experience discussion available
Public: Public summary. Confidential client information is not shared.

Challenge

Earn trust across complex healthcare journeys.

Healthcare teams need digital tools that reduce operational drag while protecting trust, accessibility, privacy, and adoption across large enterprise environments.

My contribution

Design leadership. Cross-functional delivery.

Experience strategy: Mapped complex patient, employee, and enterprise workflows into coherent end-to-end journeys and interaction models.
Hands-on product design: Built Figma and code prototypes to explore complex workflows, communicate design intent, and support cross-functional decisions.
Systems and quality: Developed reusable interface patterns and design-system guidance with accessibility and consistency central to delivery.
Cross-functional influence: Partnered with product, engineering, and stakeholders to align user needs, technical feasibility, and experience priorities; mentored designers through shared design practices.

Signals

Public proof that supports senior healthcare roles.

01Healthcare product/team honors contributing to Joseph's career-wide 10 awards & recognition
026 Platinum wins across mobile, web, patient portal, and digital patient experience
03Healthcare enterprise UX across patient, employee, operational, and AI-enabled workflows
04Cross-functional product partnership and agentic delivery applied to complex healthcare systems

Let’s connect

Discuss my approach to healthcare product design.

For hiring conversations, I can discuss my design leadership, cross-functional collaboration, and delivery approach without sharing confidential client information.

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