Resume / Joseph Pagan
Principal Product Designer —
AI & Enterprise Platforms
Principal Product Designer with 29 years across enterprise systems and healthcare platforms, including 3+ years AI-assisted product development. At Sogeti, a Capgemini company, my work spans a leading healthcare provider and Sogeti’s own agentic AI enterprise solutions.
- Positioning
- Principal Product Designer — AI & Enterprise Platforms
- Base
- Miami / Remote
- Focus
- AI + Enterprise Platforms
- Proof
- 10 awards & recognition
- Open to
- Director / Head of Design / Principal AI Experience
Profile
What I do.
I work as a Principal Product Designer and senior individual contributor: shaping experience strategy, designing complex end-to-end workflows, and building hands-on Figma and code prototypes. At Sogeti, I partner with product, engineering, and executive stakeholders to align user needs with technical feasibility. I raise design quality through reusable patterns, accessibility, design-system guidance, designer mentoring, and human-guided AI-assisted delivery.
Experience
Where I've led.
Sogeti (Capgemini)
Principal Product Designer
- 01Lead experience strategy and end-to-end product design for a leading healthcare provider across patient, employee, and enterprise workflows.
- 02Design the UI and experience layer for Sogeti’s own agentic AI enterprise solutions, translating agent capabilities into coherent workflows, interaction models, reusable interface patterns, and prototypes.
- 03Translate complex workflows into journey maps, interaction models, and hands-on Figma and code prototypes, with human-guided AI-assisted practices.
- 04Define reusable interface patterns and design-system guidance, keeping accessibility and design quality central; mentor designers through shared practices.
- 05Partner with product, engineering, AI, and executive stakeholders to align user needs, technical feasibility, experience priorities, and design implementation.
- 06Provided design direction for healthcare product/team work recognized with six Platinum honors in 2025.
Next Level Marketing
Director of Design and Development
- 01Built and led a combined design and front-end engineering function across client engagements.
- 02Led analytics-informed redesigns focused on conversion, using research, journey mapping, and iterative improvement.
- 03Owned the design system, component library, and front-end stack (React, React Native, Webflow, Shopify).
- 04Hired, coached, and grew designers and front-end engineers; set the operating model for the practice.
Earlier roles
Senior design, UX, and front-end leadership across the prior two decades.
Awards & Recognition
10 awards & recognition.
DANDA Awards
Baptist Health PineApp 2.0
- PlatinumMobile Application
- PlatinumPatient Portal
- PlatinumMobile Website
- SilverResponsive Design (Web & Mobile)
eHealthcare Leadership Awards
Baptist Health PineApp 2.0
- PlatinumBest Overall Digital Patient Experience (Healthcare System)
- PlatinumBest Overall Digital Patient Experience, Web Portal
- PlatinumBest Mobile Experience (Healthcare System)
Digital Health Awards
Baptist Health PineApp 2.0
- BronzePatient Portal
Sogeti / Capgemini Internal Recognition
- GEM AwardOutstanding contribution
- Second placeSogeti's Got Talent — AI competition · October 8, 2026
Methodology & Capabilities
How I work.
AI Product Experience
Experience strategy for usable AI-enabled platforms, agent workflows, product visualization, and adoption.
Governance Workflows
Model-owner patterns, role permissions, review states, executive visibility, and human accountability.
Agentic SDLC
Context engineering, AI-assisted prototyping, design-to-code practices, and human review.
Enterprise Product Systems
Complex workflows, cross-platform architecture, reusable patterns, design systems, and scalable adoption.
Healthcare and Regulated UX
Accessibility-informed design using WCAG and Section 508 guidance, with HIPAA-aware healthcare patterns.
Leadership + Alignment
Cross-functional influence, designer mentoring, design-quality guidance, product and engineering partnership, workshops, demos, and executive communication.
Stack
Tools.
Design
- Figma
- Adobe Creative Cloud
Code
- React
- React Native
- TypeScript
- HTML, CSS, JS
- Webflow
- Shopify
AI
- Claude Code
- Cursor
- MCP
- Codex
- Figma AI
- Perplexity
Process
- Agile
- Lean UX
- Dual-track discovery
Education
Background.
The Art Institute of Fort Lauderdale
BS, Media Arts and Animation
BrainStation
Web Development
Certifications
- Design Thinking for Innovation
- Mastering User Centric Design with Generative AI
- UX Design in Practice: Accessibility and Collaboration
Now
Open to what's next.
Open to Director of Product Design, Director of AI Product Experience, Head of Product Design, Principal Product Designer — AI, and Principal AI Experience Strategist opportunities. If you're hiring for one, I'd like to hear about it.